My “fear” with the Tesla system is customer service after the sale. Usually a local dealer will have to consider repeat sale and after-market service and repair. Building a good customer relation is key to that.
Alternative is am anonymous underpaid call center “drone” in another country or dead email drops that never gets answered. Or worse some kind of AI chat feature on a glossy professional web page.
My issue with all electric cars is the development rate and the risk of platforms not being supported for an extended time. How long will software be serviced? Right now I do not dare own an electric car older than five years as there are so many bugs due to rushed development
Local dealers dont give a fuck about repeat sales. They are a monopoly. Many own several dealerships in the region, so even going to the next town… congrats, you just bought from the same person.
And customer service? Lmfao. They just do the bare minimum. God fordbid you try to get a warranty fix. They’ll do everything to avoid fixing the problem.
and dealerships change hands every [x] years so they really don’t care about repeat sales. new name on the big sign at the auto mall every five years out here
The US has laws saying vehicle manufacturers have to produce parts to service the cars for x number of years, or something like that. We just put in some new law that covers EVs similarly.
Shitty dealerships thrive, what are you talking about? They don’t give a fuck about customer relationship, they just say that in their radio commercials.
The dealership system is garbage. Let the battle begin.
Say what you will, but I’ll take BYD over Tesla any day.
My “fear” with the Tesla system is customer service after the sale. Usually a local dealer will have to consider repeat sale and after-market service and repair. Building a good customer relation is key to that. Alternative is am anonymous underpaid call center “drone” in another country or dead email drops that never gets answered. Or worse some kind of AI chat feature on a glossy professional web page.
My issue with all electric cars is the development rate and the risk of platforms not being supported for an extended time. How long will software be serviced? Right now I do not dare own an electric car older than five years as there are so many bugs due to rushed development
Local dealers dont give a fuck about repeat sales. They are a monopoly. Many own several dealerships in the region, so even going to the next town… congrats, you just bought from the same person.
And customer service? Lmfao. They just do the bare minimum. God fordbid you try to get a warranty fix. They’ll do everything to avoid fixing the problem.
and dealerships change hands every [x] years so they really don’t care about repeat sales. new name on the big sign at the auto mall every five years out here
The US has laws saying vehicle manufacturers have to produce parts to service the cars for x number of years, or something like that. We just put in some new law that covers EVs similarly.
Shitty dealerships thrive, what are you talking about? They don’t give a fuck about customer relationship, they just say that in their radio commercials.