Helped a staff member where I work with this, was not fun.
- She speaks very little English
- Phone is set to display everything in Spanish
- She’s also very old, so phone is set to display everything in 72pt font
- Does not remember her password for ANYTHING, not even one we set together and wrote down to keep in her purse
- Personal email is Hotmail
- Recovery email on the Hotmail account belonged to her husband who died a decade ago
- Recovery phone number on the Hotmail account is her old phone number, no one has access to it
- Hotmail account recovery wants me to provide the subject line and send dates from three emails… There is zero chance of this
Went back and forth with Microsoft for days before we got her back in.



😂 Love it when people are like “being an American on an international stage right now is a nuanced topic” and the actual President of these United States of America jumps on his own personal Twitter in the wee hours of the morning like “This is about Me and I don’t like it so everybody else, now you also have to hate this guy now!”