Starting in early March, the platform will place every account into a default “teen-appropriate” experience unless it has proof that users are adults.
The move has brought widespread criticism from Discord users, who are citing privacy and security concerns following a recent breach of a third-party vendor that ended up exposing around 70,000 government ID images used to verify the age of Discord users.
It’s not easier, just faster, and that’s only if someone who can answer your question happens to be on at the same time you are. Asynchronous communication does not require that, and has the added bonus of keeping the solution easily available for others to find by themselves rather than taking up someone’s time. So it is far more efficient. If you can’t find the answer to your problem after trying and genuinely need a solution right away, that is what live support is for.
And I think that a big part of why so many have moved their support to discord is the long standing (and annoying) habit of people trying to use only one tool for everything. Sure, you can use a hammer on a screw, but it’s not a good idea.